{"id":2093,"date":"2023-02-02T09:42:44","date_gmt":"2023-02-02T09:42:44","guid":{"rendered":"https:\/\/ciudadanoconversacional.com\/?p=2093"},"modified":"2025-05-27T13:18:03","modified_gmt":"2025-05-27T13:18:03","slug":"cita-previa-whatsapp-castellon","status":"publish","type":"post","link":"https:\/\/ciudadanoconversacional.com\/es\/cita-previa-whatsapp-castellon\/","title":{"rendered":"Castell\u00f3n incorpora WhatsApp como canal para la gesti\u00f3n de citas municipales"},"content":{"rendered":"

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Castell\u00f3n incorpora WhatsApp como canal para la gesti\u00f3n de citas municipales<\/h2>\n

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2 de febrero 2023<\/h3>\n

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El Ayuntamiento de Castell\u00f3n moderniza su sistema de atenci\u00f3n al p\u00fablico mediante un asistente conversacional en WhatsApp que permite solicitar cita previa con los diferentes servicios municipales de forma r\u00e1pida, accesible y sin necesidad de desplazamientos.<\/p>\n

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Esta soluci\u00f3n, desarrollada por Ciudadano Conversacional, tiene como objetivo agilizar los tr\u00e1mites m\u00e1s habituales, reducir las colas presenciales y aliviar la carga de las l\u00edneas telef\u00f3nicas. Desde su lanzamiento, ha mejorado notablemente la experiencia de usuarios que, con unos pocos mensajes desde su m\u00f3vil, pueden gestionar su cita en cualquier momento del d\u00eda. Esta iniciativa responde a la necesidad de mejorar la experiencia de los ciudadanos a la hora de interactuar con la administraci\u00f3n, especialmente en lo relativo a servicios que tradicionalmente requieren colas, llamadas telef\u00f3nicas o desplazamientos. Con el nuevo sistema, cualquier persona puede gestionar su cita previa en pocos pasos y desde la comodidad de su tel\u00e9fono m\u00f3vil.<\/p>\n

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Simplificar lo cotidiano<\/h3>\n

El asistente permite al usuario consultar la disponibilidad, seleccionar el servicio deseado, elegir d\u00eda y hora, y confirmar la cita sin salir de la conversaci\u00f3n de WhatsApp. Esta funcionalidad est\u00e1 disponible las 24 horas del d\u00eda, lo que ampl\u00eda la accesibilidad a usuarios con horarios diversos o limitaciones para acudir presencialmente.<\/p>\n

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Tecnolog\u00eda al servicio del ciudadano<\/h3>\n

Construido sobre la plataforma WOZTELL, el asistente se integra de manera sencilla en el entorno digital del Ayuntamiento, garantizando seguridad, fiabilidad y escalabilidad. Adem\u00e1s, se adapta f\u00e1cilmente a otros servicios, permitiendo futuras ampliaciones para resolver dudas frecuentes, enviar notificaciones o compartir informaci\u00f3n de inter\u00e9s local.<\/p>\n

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Una apuesta por la atenci\u00f3n inteligente<\/h3>\n

La herramienta ha sido recibida positivamente tanto por el equipo municipal como por la ciudadan\u00eda, al reducir la presi\u00f3n sobre las l\u00edneas de atenci\u00f3n telef\u00f3nica y mejorar la organizaci\u00f3n interna de la gesti\u00f3n de citas.
Esta soluci\u00f3n refuerza el compromiso de Castell\u00f3n con una administraci\u00f3n m\u00e1s moderna, accesible y centrada en la experiencia del ciudadano, donde la tecnolog\u00eda se convierte en un medio para ganar eficiencia sin perder proximidad.<\/p>\n

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Tambi\u00e9n te puede interesar:<\/h3>\n

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El Ayuntamiento de Castell\u00f3n moderniza su sistema de cita previa mediante un asistente en WhatsApp para los diferentes servicios municipales<\/p>\n","protected":false},"author":1,"featured_media":2100,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[75,76,17,55],"tags":[],"yoast_head":"\nCita previa por WhatsApp en Castell\u00f3n | CC<\/title>\n<meta name=\"description\" content=\"El Ayuntamiento de Castell\u00f3n moderniza su sistema de cita previa mediante un asistente en WhatsApp para los diferentes servicios municipales\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ciudadanoconversacional.com\/es\/cita-previa-whatsapp-castellon\/\" \/>\n<meta property=\"og:locale\" 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